LEGAL REFERENCE

How kanz1 Handles Your Personal Data

At kanz1, your privacy is built into every layer of your account — from the moment you register to every deposit you make via JazzCash, Easypaisa, SadaPay or...

Encrypted account dataPakistani payment privacySecure data storageYour rights explainedNo third-party selling
kanz1 How kanz1 Handles Your Personal Data

What This Privacy Policy Covers

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is used, or wish to exercise any of your data rights, our privacy...

Live Chat Start a live chat session from your account...
Email Support Send your data query to our dedicated privacy...
Help Centre Our help centre carries step-by-step articles on data...
POLICY TRUST SIGNALS

Why You Can Rely on Our Privacy Practices

We have structured our data practices around transparency, minimal collection, and your right to control what we hold. Every measure below reflects how we actually operate your account...

Encrypted Storage

All personal data, including payment identifiers for JazzCash and Easypaisa accounts, is stored using AES-256 encryption at rest. Access is...

Minimal Collection

We collect only the data needed to run your account and process your transactions. If a field is not required...

No Data Selling

Your personal information is never sold, rented, or traded to marketing companies or data brokers. We share data only with...

Regular Policy Review

Our privacy policy is reviewed at least once per year and updated whenever our data practices change. The effective date...

Account Data Access

You can request a full export of the personal data we hold on your account at any time. We will...

Breach Notification

In the unlikely event of a data breach affecting your account, we will notify you directly within 72 hours and...

How This Policy Aligns Across Our Pages

Our privacy commitments are consistent whether you are reading this page, our terms of use, or our cookie notice. The table below shows how each policy area maps...

Data Collection ScopeDefined here in the privacy policy; referenced in the terms of use for account obligations.
Payment Data HandlingCovered here for JazzCash, Easypaisa, SadaPay and Raast; transaction rules sit in the terms of use.
Cookie UsageOur cookie notice details tracking technologies; this policy covers the personal data those cookies may generate.
Account Closure DataRetention periods after closure are set here; the process for closing your account is in the terms of use.
Third-Party SharingConditions for sharing with payment processors are stated here and cross-referenced in our terms of use.
Your Data RightsFull rights — access, correction, deletion — are explained here; how to raise a complaint is in the help centre.
Policy Update ProcessUpdate frequency and notification method are stated here; material changes are also flagged in your account inbox.

Key Elements Shaping Our Privacy Approach

Six concrete features define how your privacy is managed on kanz1. Each one reflects a deliberate decision about how we structure data handling for accounts in...

Single Privacy Owner

One dedicated privacy contact handles all data requests for kanz1 accounts. This means your request reaches the right person immediately rather than cycling through a general queue.

Layered Consent

We separate consent for essential account operation from optional communications. You can withdraw marketing consent at any time from your account settings without affecting your ability to play.

Local Data Residency

Account data for Pakistani accounts is processed in data centres that meet the requirements of applicable local law, keeping your information within a compliant infrastructure.

Session Security

Every account session is protected by token-based authentication. Inactive sessions expire automatically, reducing the risk of unauthorised access to your personal data.

KYC Document Handling

Identity documents submitted for account verification are stored in an isolated, access-controlled environment and are not used for any purpose beyond verifying your account.

Transparent Audit Trail

We maintain an internal log of every access to your personal data by our staff. You may request a summary of that log as part of your data access request.

Your Privacy Policy Questions, Answered

We collect your name, date of birth, contact details, and the payment identifiers you use — such as your JazzCash or Easypaisa mobile number — to operate your account and process transactions securely.

Payment identifiers are encrypted in transit and at rest. We pass only the minimum required data to the payment processor to complete your transaction and never store full card or wallet credentials on our servers.

Yes. Submit a data access request through live chat or email with your registered account details. We will verify your identity and deliver a readable export of your personal data within seven working days.

We share data only with licensed payment processors needed to complete your transactions and with authorities where Pakistani law requires. We do not transfer your data to unaffiliated third parties for marketing purposes.

We retain your data for the period required under applicable Pakistani law after account closure. Once that period expires, your personal data is securely deleted or anonymised from our systems.

We update the effective date on this page whenever the policy changes. For material changes that affect how your data is used, we will also send a notification directly to your registered account email address.

Contact our support team immediately via live chat. We will place a security hold on your account, investigate the access logs, and notify you of our findings within 72 hours of your report.